Returns & Exchanges

At Štorija o Božiću, we want your home to be filled with festive joy, which is why we offer a 14-day return window for all unused holiday decor. If your purchase doesn't perfectly capture the Christmas spirit, we are here to help with a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email within 14 days of receiving your order to request a Return Authorization number and provide your order details.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring all ornaments and fragile decorations are securely cushioned to prevent damage during transit.

• 3.
  Ship the Items

  Affix the return label to your package and drop it off at your nearest authorized courier location; we recommend using a tracked service for your peace of mind.

• 4.
  Receive Your Refund

  Once our team inspects the returned items to ensure they are in original condition, we will process your refund to your original payment method within 5-7 business days.